Privacy Policy

Last updated: 10th December 2025

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Teign & Tidy (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us.

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Information We Collect

We may collect the following information:

• Contact details you provide through forms, email, or phone (such as name, email address, phone number and message content).

• Booking or service enquiry details, including property information relevant to cleaning or maintenance services.

• Website usage data, collected through basic cookies or analytics tools, helps us improve our website experience.

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How We Use Your Information

We use your information to:

• Respond to enquiries and provide cleaning or property care services.

• Manage bookings and communicate with clients.

• Improve our website and customer experience.

• Meet legal or regulatory requirements.

We do not sell or share your personal information with third parties for marketing purposes.

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Legal Basis for Processing

We process personal data under the following lawful bases:

• Legitimate interests (responding to enquiries, providing services, improving operations).

• Contract (booking or supplying a service).

• Consent (where explicitly requested, e.g., optional communications).

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Data Storage & Security
We take reasonable steps to keep your information secure and prevent unauthorised access, loss, or misuse. Information is stored electronically with appropriate safeguards in place.

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How Long We Keep Information
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including accounting and legal obligations.

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Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict certain types of processing.

• Withdraw consent where applicable.

To exercise any of these rights, please contact us.

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Cookies
Our website may use cookies to improve site performance and user experience. You can adjust your browser settings to refuse cookies if you prefer.
 

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website or through the contact details provided on the site.